30 Days Refund & Replacement Policy

At OsoGifts, your satisfaction is our priority. If something isn’t right, our 30-day Refund & Free Replacement support makes it simple—no need to return the item.

✅ Covered Reasons
  • Item received is defective, damaged, broken, or not working properly.
  • Item is different from the description or provided customization.
  • Incorrect or mismatched size.
  • Lost or missing items.
⛔ Not Covered
  • Requests made after 30 days from delivery.
  • Wrong size, product, address, or custom info entered by customer.
  • Damage caused by misuse, mishandling, or poor maintenance.
  • Items washed, worn, soiled, or damaged from customer handling.
  • Personal taste changes (change of mind, style, etc.).
  • Products purchased on sale or promotion.
🔄 Refund & Replacement Steps

Step 1

Contact our Customer Service at support@osogifts.com.

Step 2

Provide details of your request with photos of the item and the shipping label for faster support.

Step 3

Receive confirmation and get your refund or replacement processed promptly.

⏳ Refund Time

If approved, refunds are applied back to your original payment method:

  • Credit Card: up to 10 business days
  • PayPal: 3–5 business days
⚠️
By purchasing from OsoGifts, you agree to this Refund & Replacement Policy.